RETURN EXCHANGE

Kindly note:

We can accept your return, but not free for any reason. If there is something wrong with the quality of our products, we sent it wrong or missed it, we will give you a refund or replace the products.
But we are not responsible for these reasons, If your return is for any of the following reasons, please bear the return freight by yourself (Hope you can understand, thank you.)

• Items that have been installed or assembled

•Items that are not in the original condition and packaging

•Items that are Made-to-Order, Custom or Special Order to your specifications

•Items or packages damaged without any proof from local logistics

•Any items or style not listed on our website

Note: Return address: Please contact us and we will send you the return address once you decide to return the goods. 

3, Refund

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Paxcang in case of returns.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

4,Damage

We assume full responsibility for products that have been defective due to incorrect packaging, any obvious damage to your products on arrival or during transportation. Please check the packaging when you receive the goods. If you find any damage, please record it when you sign for it. If the items in the package are damaged on arrival, please send the photos to support@.com and we will handle the insurance claim on your behalf.

5, How to return an item or an entire order?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number

Proof of purchase

Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact customer service

To return any items, please contact：serve@idealifes.com